These Terms and Conditions outline the agreement between you (“the participant”) and [Your Company Name] (“we”, “us”, or “our”) when booking and taking part in one of our experiences. Please read them carefully before booking.

1. Eligibility

• Participants must be 18 years of age or older.

• If you wish to bring a participant under 18, please contact us in advance to discuss the possibility and any additional requirements.

2. Travel

• Flights and travel to the meeting point are not included in the trip price.

• Participants must inform us of their arrival and departure times in advance so that we can arrange transfers where applicable.

• If you do not provide this information in time, you may be responsible for arranging your own transport to and from the meeting point.

3. Cancellations

3.1 Cancellation by the participant

• Cancellations made 24 weeks or more before the start date: 75% refund.

• Cancellations made 12 to 23 weeks before the start date: 50% refund.

• Cancellations made less than 12 weeks before the start date: no refund.

• If we are able to fill your cancelled place, we will issue a refund or voucher for the remaining amount, minus a £50 administration fee.

• You may transfer your booking to another person for a £50 administration fee.

• Changing your booking date is treated as a cancellation.

• Under UK law, you have the right to cancel within 14 days of booking for a full refund.

3.2 Cancellation by us

• In the unlikely event that we need to cancel your trip, we will provide a full refund of the trip cost.

• We cannot refund any associated costs, such as flights, visas, or other personal expenses.

• We will notify you at least 30 days before the trip start date wherever possible.

4. Cutting a Trip Short

If you decide to leave a trip early, no refunds or partial refunds will be issued. Please ensure that your travel insurance covers this possibility.

5. Prices

All prices are subject to change. The price confirmed at the time of booking is the price that applies to your reservation.

6. Participant Responsibilities

Before joining an experience, participants must:

• Complete and submit any enrolment forms we provide.

• Hold valid travel insurance that covers medical emergencies, trip cancellations, and personal liability.

• Ensure they have the correct passport, visa, and entry documents required for travel.

• Be responsible for their own health and safety, following the guidance of our team at all times.

• Sign a risk acknowledgment or waiver before participation.

• Conduct themselves in a respectful and responsible manner towards others, local communities, and the environment. We reserve the right to remove any participant behaving inappropriately or dangerously, without refund.

7. Financial Protection

In the unlikely event that our company ceases trading, participants’ payments will be protected and refunded in full.

8. Unavoidable Circumstances

If the trip cannot go ahead due to unforeseen events beyond our control (e.g. extreme weather, natural disasters, political unrest, or public health emergencies), we will offer either a rescheduled date or a voucher for future use. Refunds may be offered at our discretion depending on circumstances.

9. Changes to the Programme

The programme and itinerary described on our website are indicative only. Adjustments may be made due to weather, safety considerations, guide availability, or other operational reasons.

We will always strive to deliver a high-quality and enjoyable experience, even if modifications are necessary.

10. Complaints

If you have any concerns during your trip, please raise them promptly with your guide or group leader so we can address them immediately.

If your concern is not resolved, please email us within 14 days of the trip’s conclusion. We take all feedback seriously and will respond as quickly as possible.