Company Information

Mossy Earth Journeys, trading name of Mossy Earth Experiences Ltd (”the company”), 10 Orange Street, London, England, WC2H 7DQ, United Kingdom.

All trips and services are operated by Mossy Earth Experiences Ltd, a subsidiary of Mossy Earth Ltd. Mossy Earth Ltd is not the contracting party and shall not be held liable for the delivery of these trips.

Eligibility

Guests on the trip must be aged 18 or over.

Payment

We require upfront payment in full at the time you book the trip.

Payment can be made by card on our website. The trip price excludes all transport to and from the starting point of the trip (which we will notify you of by email), all hotel or other accommodation incidentals (e.g. room service or items from the mini bar) and any other costs not expressed in these Terms or the trip page on our website.

If you are booking for multiple guests, you are responsible for ensuring all guests submit the enrolment form and have read the booking conditions below.

Transport

As noted above, the trip price does not include transport to or from the destination. You are responsible for arranging your own transport to the starting point of the trip in time for the beginning of the trip and your own transportation for departure at the end of the trip. Your contract for flights or train arrangements is not with us and therefore we cannot be held responsible for any delays or other problems that may arise.

We do not accept any liability to you if you are unable to enjoy part or all of the trip because of the delay or failure of transport that is not provided by us as part of the Tour.

Arrival

We will notify you of the meeting spot and meeting time for your trip by email, and it is your responsibility to ensure that you are there on time.

If you are early or late you may need to arrange your own transport to the accommodation. If you are running late, please contact us on the contact details provided by email.

During the trip we may arrange transport to activities or destinations. If you are late, we may leave without you.

Early Arrival or Late Departure

If you arrive at the destination before the first day of the trip you are responsible to arrange your own transport to the accommodation. If you leave earlier or later than the last day of the trip it is your responsibility and at your cost to arrange your return travel to the airport, train station or bus station.

Cancellation

If you would like to cancel your trip, please notify us by email.

You may be entitled to a refund, as set out below:

1. Under UK law, if you purchase goods or services from us online, you have the right to cancel your order within 14 days without providing a reason. In this case, we will issue a full refund

2. If you cancel more than 24 weeks before the scheduled start date for the trip, we will refund you 75% of the trip Price you have paid us;

3. If you cancel less than 24 weeks before the trip date, but more than 12 weeks before the trip date, we will refund you 50% of the trip price you have paid us;

4. If you cancel less than 12 weeks before the trip date, we will not provide you a refund.

5. We may issue a voucher or refund if we can find someone else to take your spot, in which case we will charge you a £50 administrative fee.

Note that if your cancellation is within the terms of your travel insurance policy, you may be able to make a claim.

Transfer of Trip to another Guest

You may transfer the trip to someone else at least 30 days prior to the trip date (provided they are over 18 and meet the medical criteria) for a £50 admin fee. Please email us on journeys@mossy.earth if you would like to transfer the tour. Please note that longer notice periods may still be required in the circumstances, for example if the other person requires special arrangements which take longer than 30 days to organise. If we accept a request to transfer a trip, you and the replacement guest are be responsible for any costs that we may be charged by third party suppliers, such as hotels, to transfer the booking.

Our right to cancel

If, prior to the trip date an unavoidable or extraordinary event occurs at the Tour destination or its immediate vicinity which significantly affects the performance of the trip or the transport to the trip destination, such as a natural disaster, extreme weather, pandemic, war and armed conflict, terrorist attack, government action, utility or transport failures or strikes or labour disputes, we reserve the right to move, change or cancel the trip. We will keep you informed of any issues that would cause a change in the trip as soon as they are known to us.

If prior to the trip date, FCO (Foreign and Commonwealth Office) guidelines change and advise against travel to the destination, your trip will be cancelled and you should contact your travel insurance provider to reimburse your trip and flight costs.

Changes to the programme

We can always change the trip arrangements to make minor adjustments and/or improvements that don't significantly affect the trip (e.g. a change in a scheduled visit to a place/organisation listed in the Itinerary with a similar replacement visit).

If we update these Terms after you have booked a trip, we will notify you by email.

Enrolment form

At Mossy Earth Journeys, your well-being and safety is our trop priority. We will send you an enrolment form once your order is confirmed. You will need to provide us with all the information requested. You confirm to us that this information is accurate in all respects. This information is critical for us to prepare for your arrival and take note of any medical conditions, allergies or dietary requirements you may have.

If there is any change in the information you provide us between the date you fill in the form and the trip date you must promptly notify us by email. For example, if you get injured.

If you do not fill in the enrolment form 14 days before the start of the trip, we may cancel your trip. We will not refund you if this happens.

Insurance

We require that all guests take out appropriate travel insurance for the trip. Your insurance must cover:

• All of the activities listed in the trip details page on the website

• Medical emergencies

• Trip disruption

• Cancellation

• Damage or loss to personal belongings/baggage

• Personal liability

In the event of emergency rescue and medical care and/or repatriation from a trip due to injury or medical emergency, any evacuation and medical costs will be borne by you.

We are not responsible for any loss or damage to your luggage and/or personal equipment.

You must provide us with a copy of your travel insurance at least 30 days prior to the trip date. If you fail to do so we may cancel your Tour. We will not refund you if this happens.

Passport, visa and immigration requirements

It is your responsibility to ensure that you comply with the passport, visa and immigration requirements which are needed for your participation in the trip.

If you are uncertain about these requirements, then please consult the website of the relevant Embassy or Consular authority.

Healthcare and vaccinations

It is your responsibility to ensure that you comply with any healthcare or vaccination requirements which are needed for your participation in the trip.

If you are uncertain about the requirements for the trip then please consult the Foreign Office website, or the appropriate government authority if you are a national of another country.

Your liability

Participants are responsible for their own behaviour and participation on the trip. You will comply with our behaviour guidelines at all times. If you breach these guidelines, we may ask that you leave the trip immediately.

Some of the activities present risks and so you must comply with all directions provided by our guides during those activities. By signing up to this trip you confirm that you understand that the activities which form part of the trip are carried out at your own risk and that you are responsible for your own safety and for obtaining the relevant insurance.

If we consider that your actions or behaviour do or may impact the safety or enjoyment of other participants on the trip we may ask you to leave the tour immediately.

Client protection

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Not Included In The Price

The trip details page on our website Cost of passports, visas where required, gratuities (except where indicated), insurance, flights, excess baggage, laundry, drinks, airport taxes, meals (except where indicated), insurance, airport transfer, car hire and items of a personal nature.

Our liability

Mossy Earth Journeys only act as agents for the hotels, transportation or other third party services. Their own terms and conditions apply.

We're not responsible for losses you suffer caused by us breaking this contract if the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

• Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.

Conflict with the PTRs

If any provision of these Terms offers you fewer rights than those provided under the Package Travel and Linked Travel Arrangements Regulations 2018 (“PTRs”), or where there is any conflict between these Terms and the PTRs, the relevant provisions of the PTRs shall apply and take precedence. Nothing in these Terms is intended to limit or exclude any rights or remedies you may have under the PTRs.

Privacy

How we use any personal data you give us is set out in our Privacy Notice: Mossy Earth Privacy Policy.

Complaints

We do our best to make sure you have a great time during our trip. If you are dissatisfied with any element of the trip, then please discuss this with one of our staff members as soon as possible during the trip so that we can endeavour to put things right.

If your complaint is not resolved during the trip, you should contact our Customer Service Team at journeys@mossy.earth within 30 days of returning home. If you do not tell us in that period this may affect our ability to investigate complaints and may impact on the way that your complaint is dealt with.

Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to Consumer Dispute Resolution Limited through their website at: About us - CDRL. Consumer Dispute Resolution Limited does not charge you for making a complaint. If you're not satisfied with the outcome you can still go to court.

These terms are governed by English law and wherever you live you can bring claims against us in the English courts.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.